-We ship worldwide.
-General delivery timeframe:
|North America||5-12 days|
|Asia Pacific||5-12 days|
|Africa or other countries||10-18 days|
-Handling Time: 1-5 working days.
-Tracking: A tracking number will be provided to you by email when your package has been dispatched. You can track the status anytime once the items were shipped.
-Upgrade Delivery: You can choose to upgrade the delivery to speed post at checkout, we are now offering Fedex, it takes around 3-5 days. If you want to upgrade to other speed post service, please contact us on message box or email: firstname.lastname@example.org, we will let you know how to pay the extra cost.
-About Customs: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. The Items cannot be refunded if buyers reject to pay the taxes.
-The order cannot be changed if the items were shipped out.
-Returned Parcels: In case there are bounced back or returned packages caused by insufficient or incorrect address buyers provided, we can arrange to re-ship, but buyers will be charged for the re-ship fee. And if the buyer wants to cancel order in this case, we will still have to charge 10% cancellation fees. Shipping fee is not refundable.
- Theft Issues: If an order has been successfully delivered and showed “Delivered” on tracking, we would not be responsible for the reimbursement. Anyone who discovers a package has been stolen should call their police department immediately, and police will take a report and gather any evidence to further investigate the crime.
- If you won't be home when a package is delivered, consider having your stuff shipped to your office, or a store/post office for pick up.