Terms and conditions

About Return

-We do offer return service.  If you are not happy with the product for any reason, please notify us by email first. (info@nevermindyrhead.com)

-Notice First: Products return without notice and pre-arranged with us will not be refunded.

-Return Period: Please contact us within 14 days after you received our products, and return the items within 30 days. Please contact us and we will provide a return address to you.

-Return Fee: The shipping fee cannot be refunded and return shipping fee will be paid by the buyers.

-Keep It Original: Make sure the returned wigs are in original condition and packaging. The wigs must not be worn, brushed, restyled or the lace was cut.  Otherwise, it cannot be refunded.

-Custom made items cannot be returned.  And we do not accept exchange item.

-We will arrange the refund for you when the items arrived to us and has been inspected.

-Please keep the retuned delivery tracking number, if the items cannot be returned to our address without a trackable tracking number, we will not arrange the refund.

About Delivery:

Locations Timeframes
USA & Canada 7-16 days
Europe 7-16 days
Asia 7-12 days
Africa or other countries 10-18 days

( In the pandemic period, please allow there may have delay depends on locations.)

-Handling Time:  of the orders is around 1-5 working days.

-Tracking: A tracking number will be provided to you by email when your package has been dispatched. You can track the status anytime once the items were shipped.

-Upgrade Delivery: If you want to upgrade to speed post service, please contact us on message box or email: info@nevermindyrhead.com, we can offer Fedex or other economy types of delivery service.  We will let you know how to pay the extra cost.

About Customs:  

-Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

About Changing Orders:

-The order cannot be changed if the items were shipped out.

About Returned Parcels:  

-In case there are bounced back or returned packages caused by insufficient or incorrect address buyers provided, we can arrange to re-ship, but buyers will be charged for the re-ship fee. And if the buyer wants to cancel order in this case, we will still have to charge 10% cancellation fees.  Shipping fee is not refundable.

About Theft Issues:

-If an order has been successfully delivered and showed “Delivered” on tracking, we would not be responsible for the reimbursement.  Anyone who discovers a package has been stolen should call their police department immediately, and police will take a report and gather any evidence to further investigate the crime.

- If you won't be home when a package is delivered, consider having your stuff shipped to your office, or a store/post office for pick up.